Day-to-Day Operations, Support & Maintenance

Rather than worrying about the technology that drives your business i.t.s. can provide this managed service.

Providing proactive monitoring of Key systems will reduce the more expensive reactive support costs that can reduce both efficiency and profitability. Our services will reduce unplanned expenses because we are stopping problems before they impact your business negatively.

Depending on your needs, we can be your I.T. Department or we can support your existing operations as a trusted advisor. Because our goal is your business continuity, rest assured our solutions are based on the returns that maximize your investments.  As your technology partner you will receive the best of breed solutions that are synonymous with successful organizations.

Manage Antivirus/Malware Protection

• Antivirus and Antispyware
  • Provides proactive protection against all online and offline threats, including viruses, worms, Trojans and other malware
• Cloud-powered Scanning
  • Ensures a faster scanning process that uses our online file reputation database for whitelisting safe files
• Scanning during File Downloads
  • Decreases scanning time by initiating scan during file download
• Removable Media Control
  • Allows you to block unknown CDs, DVDs, USBs and other media
  • Prevents unauthorized copying of your private data to external devices
• Anti-Phishing
  • Prevents fake websites masquerading as trustworthy ones from acquiring your personal information
• Host-based Intrusion Prevention System (HIPS)
  • Acts as a firewall to your application and blocks unauthorized changes to programs

Managed Windows Updates & System Maintenance

• Centralized Approval & Deployment of Microsoft Updates
  • Only approved/tested updates are deployed
  • Runs recurring weekly basis with reporting
• Monitors Disk Performance/Health
  • Clear Temp Files, Disk Defragment, Registry Clean, Malware Scans, and memory optimization
  • Application Blacklisting and automatic removal
  • Early detection of potential hardware failures
• System Inventory & Reporting
  • Know what the health of your systems
  • Physical & Software Inventory
• On Demand Support
  • Access to Online Support System from your Desktop
  • Access to Desktop Support via Priority Queue

Optional Add-ons

• Application Updates
  • Update key applications such as Java, Adobe, Flash, Malware Protection, Firefox
  • Ability to monitor most backup protocols
• Data Backup
  • 10 GB Compressed Encrypted Secure Storage
  • Automated via Scheduled Jobs with monitored daily reporting

We provide Full Service Technology Support for your business by utilizing many tools. Whether it's by calling our office, logging a call from our customer support portal, contacting an account team member directly, or contacting the Help Desk, we stand ready to assist you.

Not sure how we can help you? Contact us today!